Order Processing

Orders are processed and delivered on working days only (Monday through Friday excluding Public Holidays).

Your order will only be processed after Quaffs has received your payment.

Currently, Quaffs only delivers online orders with Singapore billing and shipping addresses.

Payment Options

Credit card/ debit card accepted online:

• Visa
• MasterCard
• American Express

Cash accepted at Quaffs office

Please visit us personally at our office:
24 Peck Seah Street. #09-04 Nehsons Building Singapore 079314 (View map)

Payment Processing and Security

By Paypal
If you have made a payment via paypal, your order will be processed and the customer care team will contact you to confirm your order.

Quaffs is serious about your privacy and security. We work closely with our trusted partner PayPal to protect your personal and payment details. PayPal is a global leader in online payment solutions with more than 153 million accounts worldwide. The service allows anyone to pay in any way they prefer without sharing financial information. Once you've confirmed your payment details in the checkout process, you will be asked to make payment. After you've done this and you click the 'proceed' button, your card will then be debited, subject to card approval.

By Cash
If you have chosen to pay by cash, the customer care team will contact you to confirm your order and you will need to make the cash payment at the Quaffs office. Your order will only be processed after Quaffs has received your payment.

Please visit us personally at our office:
24 Peck Seah Street. #09-04 Nehsons Building Singapore 079314 (View map)

Purchase History and Enquiries

If you have a Quaffs account, you may check your past purchases in your transaction summary that is found in Store.

If you have already submitted an order, Quaffs’ customer care team will call you with the contact number you have provided to confirm your order and update your order status. Return to top

Prices

All prices indicated for products available via the Quaffs Store are inclusive of GST (where applicable) at the current rates and inclusive of delivery charges. The total cost of your order is the price of the products ordered including GST and inclusive of delivery charges. The Quaffs customer care team will contact you personally to confirm your delivery details.

If you have already submitted an order, Quaffs’ customer care team will call you with the contact number you have provided to confirm your order and update your order status. Return to top

Cancellation of Orders

Orders or parts of an order could be cancelled by our system due to various reasons below:

• Cancelled due to a customer request
• Item(s) not available or out of stock
• Difficulty in processing payment information
• Cannot ship to address provided
• Duplicate order was placed

If you have already made an online payment via paypal, your original payment will be refunded for the appropriate amount via check or money order.

However, if the item has already been dispatched, it may not be possible to cancel prior to dispatch. In this case, you would have to return your order once received in accordance with our Returns and Refund Policy.